At Stylistonthego, we want you to love your premium everyday fashion products. If you are not completely satisfied with your purchase, we offer a hassle-free 7-day return and exchange policy.
1. Conditions for Returns and Exchanges
To be eligible for a return or exchange, please ensure that:
- The request is made within 7 days of the delivery date.
- The items are unworn, unwashed, unaltered, and in their original condition.
- All original tags, labels, and packaging materials are intact.
- You have the original receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned or exchanged for hygiene reasons, including:
- Innerwear, swimwear, and socks.
- Items purchased during Clearance Sales or specific End of Season sales (unless defective).
3. How to Request a Return or Exchange
Follow these simple steps to request a return or exchange:
- Email our support team at negichandan644@gmail.com or log in to your account to initiate a return.
- Provide your Order ID, email address, and reason for the return/exchange. Attach photos of the item if it is damaged or defective.
- Once approved, we will arrange a reverse pickup from your delivery address within 2-3 business days.
4. Refunds Process
Once your return package is received at our warehouse and inspected, we will notify you of the status. If approved, your refund will be processed:
- Prepaid Orders: Credited back to the original payment source within 5-7 business days.
- Cash on Delivery (COD) Orders: Credited to your bank account via bank transfer or store credit wallet within 5-7 business days, depending on your choice.
5. Customer Support
If you have any questions or face any issues with your return/exchange, please contact us at negichandan644@gmail.com or call us at +91 (your support number).